Challenge
What had to change
Existing ordering experience timed out under peak load; the kitchen-display flow lost orders; refunds were a manual nightmare.
F&B
Ordering platform tuned for the Friday rush.
A web + mobile ordering platform that holds up under Friday-night load and lets the back-of-house team breathe.
Approach
How we got it back under control.
Backend rebuild
Replaced the throughput bottleneck with a queue-driven backend. Orders cannot be lost if the kitchen display drops.
Operational dashboards
Live load, refund flows, and inventory drift surfaced in dashboards built for the on-shift manager.
Front-end performance
Sub-second checkout latency on 4G even during peak.
Outcomes
The measurable result.
0
Lost orders post-launch
< 1s
P95 checkout latency on 4G
EN/AR
Native bilingual menus
What shipped
Core features and controls.
Queue-backed ordering
Kitchen-display integration
Refund-flow automation
Bilingual EN / AR menus
Loyalty + rewards
Stack
TypeScript
Node.js
Postgres
Redis
AWS
Friday night used to be a fire drill. Now it is just busy.
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