Challenge
What had to change
Existing ordering experience timed out under peak load; the kitchen-display flow lost orders; refunds were a manual nightmare.
F&B
Ordering platform tuned for the Friday rush.
A web + mobile ordering platform that holds up under Friday-night load and lets the back-of-house team breathe.
Approach
How we got it back under control.
Backend rebuild
Replaced the throughput bottleneck with a queue-driven backend. Orders cannot be lost if the kitchen display drops.
Operational dashboards
Live load, refund flows, and inventory drift surfaced in dashboards built for the on-shift manager.
Front-end performance
Sub-second checkout latency on 4G even during peak.
Outcomes
The measurable result.
0
Lost orders post-launch
< 1s
P95 checkout latency on 4G
EN/AR
Native bilingual menus
What shipped
Core features and controls.
Queue-backed ordering
Kitchen-display integration
Refund-flow automation
Bilingual EN / AR menus
Loyalty + rewards
Stack
TypeScript
Node.js
Postgres
Redis
AWS
Friday night used to be a fire drill. Now it is just busy.
تواصل معنا
حدّثنا عن مشروعك.
نعود إليك خلال يوم عمل واحد بالشخص المناسب للحديث معك.
موثوق به من قِبَل المؤسّسين في الرعاية الصحية والضيافة والخدمات المهنية. المقرّ في لندن · تسليم ثنائي اللغة EN/AR · نوقّع اتفاقيات سرّية